You can contribute to raising the level of public welfare in a variety of ways. One of them is the social studies. The latter not only helps to identify problem areas, but provides an opportunity to hear out members of the society regarding the necessary directions of change in policies and actions that may contribute to a situation in a city, region or may provide institutional improvement and so on.

In order to strengthen the dialogue between people and the authorities, we explore consumer satisfaction with public services, revealing their public needs, identifying weaknesses of the offices that provide them with services and providing means of improving the quality of service by installing service quality improvement guidelines. This type of research is conducted on the basis of Ministry of Internal Affairs confirmed public service satisfaction index calculation methodology.